CHAPTER A : Individual customers - Reservation up to 5 rooms

Article 1 : Designation of the parties

This document defines the conditions under which Hauts de Kerano is linked with the legal or physical person with whom it deals and who is designated in this document as the person in charge.
or natural person with whom it deals and who is designated in this document under the term responsible. If the client
or responsible is not the organizer or if the organizer uses an intermediary, they are jointly and severally
jointly and severally liable for all obligations arising from the contract.
The General Terms and Conditions of Sale are sent to the Client at the same time as the quotation to enable him to
to make a reservation. Any reservation implies that the Client accepts the present conditions in full and without reservation
to the present conditions, to the exclusion of any other document such as prospectus, commercial documents, etc.
In the event of a contradiction between the provisions contained in the quote signed by the Client and those contained in these
General Terms and Conditions of Sale, the provisions of the quote shall prevail.

Article 2 : Booking confirmation

In order to confirm a reservation, the client must provide the establishment with the full details of a valid credit
card or payment card in the course of validity. A pre-authorization of payment (PLBS) for an amount equivalent to the
equivalent to the first night's stay will be made before the client's arrival at the hotel.
This confirmation can also be made upon receipt of a deposit of 30% of the total price of the reservation or the amount of the first night.
of the total price of the reservation or the amount of the first night.
In the absence of confirmation, the establishment does not guarantee the availability of the rooms and services
reserved.

Article 3 : Organization of the reservation

The reserved rooms are made available to the beneficiaries from 4 pm on the day of arrival. The
rooms must be vacated by 11:00 a.m. on the day of departure.
Any overrun of this deadline may result in the invoicing of an additional night at the posted public rate.

2/ No Shows
No shows" (services ordered but not cancelled) will be invoiced to the client on the basis of the first night's stay, including any additional services booked.
night including the additional services booked.

3/ Change in the number of participants
The reduction in the number of participants is considered as a partial cancellation of the reservation, giving rise to the application of the
the application of article 5 of the present contract, whether it concerns accommodation, catering or rented
rented spaces.

Article 4 : Modification of services

Any request to modify the services in relation to the accepted quote must be sent in writing to the
the establishment concerned.
In the absence of written acceptance by the establishment within 8 days of receipt of the request, the contract is deemed to
to continue according to the terms and conditions determined in the estimate accepted by the customer.

Article 5 : Cancellation

As invoicing is based on the services ordered for the entire stay, the client is invited to
to pay the greatest attention to the following cancellation conditions:
a) The change of date of the reservation is considered as a cancellation and gives place to the application of the
a) Changing the date of the reservation is considered as a cancellation and will result in the application of the cancellation conditions.
b) In the event of partial or total cancellation of the reservation, the hotel will charge the client on the basis of the
b) In the event of partial or total cancellation of the reservation, the hotel will charge the client a penalty based on the quote or services confirmed in writing.

c) Revision of conditions
The above cancellation conditions may be modified according to the operating requirements of the
of the establishment and the exceptional or complex nature of the reservation.

Article 6 : Prices

The prices confirmed on the estimate are firm for 1 month from the date of sending the estimate to the customer. After
this period, they are likely to be modified according to the economic conditions. The applicable rates are those in force
then those in force on the day of the realization of the service. The rates may be modified in the event of
legislative and/or regulatory changes likely to lead to price variations such as: modification of the applicable
of the applicable VAT rate, introduction of new taxes, etc.

Article 7 : Photographic report

The client is requested to inform the establishment concerned in advance of the possible presence of a photographer
and is personally responsible for obtaining all necessary authorizations.

Article 8 : Insurance - Damage - Breakage - Theft

The client must ensure the custody of the goods and materials brought by himself or the participants, in particular the
The customer must insure the goods and materials brought by himself or the participants, in particular the changing rooms, excluding the changing rooms supervised by the staff of the establishment outside the rented spaces.
The client will be responsible for taking out any insurance policy (damage - civil liability) that he/she deems necessary.
necessary. The client is particularly invited to take out specific insurance in the event of the presence of large
or valuable goods insofar as the responsibility of the establishment could not be committed in the event of deterioration
in the event of damage or theft of said goods.
The client is responsible for all damages caused by his intermediary (notably by the participants or their guests) and
participants or their guests) and undertakes, in the event of damage to the premises made available to them, to bear the costs of
costs of restoration of these places. In no case, the establishment can be held responsible for damages of any kind
of any nature whatsoever, in particular fire or theft, which may affect the objects or materials
deposited by the client or the participants during the event which is the subject of the present reservation.

Article 9 : Recommendations

The client undertakes not to invite any person whose behavior is likely to be prejudicial to the
the establishment, the latter reserving the right to intervene if necessary. The client may not bring from
drinks or foodstuffs from outside. The client agrees to ensure that the participants and their guests respect
and their guests to respect all the rules and regulations of the establishment (including the prohibition of smoking in
the premises for collective use).
The client will make sure that the participants do not disturb the operation of the establishment or undermine
the safety of the establishment and of the people who are there.

Article 10: Force Majeure

The obligations contained herein shall not be applicable or shall be suspended if their execution has become
impossible due to a case of force majeure such as: act of public authority,
hostilities, war, natural disaster, fire, flood, strikes without notice ...
The parties shall make every effort to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure.
caused by an event of force majeure; the party wishing to invoke an event of force majeure shall immediately notify the other party of
party wishing to invoke an event of force majeure shall immediately notify the other party of the beginning and end of such event, failing which it shall not be
otherwise it cannot be relieved of its responsibility.

Article 11 : Complaints and disputes

Any dispute or claim can only be taken into account if it is formulated in writing and addressed to the
addressed to the establishment within a maximum of 8 days after the end of the event.

CHAPTER B : Group customers - Reservations for 5 rooms or more

Article 1 : Designation of the parties

This document defines the conditions under which Hauts de Kerano is linked to the legal or physical person with whom it deals and who is the
or natural person with whom it deals and who is designated in this document under the term responsible. If the client
or responsible is not the organizer or if the organizer uses an intermediary, they are jointly and severally
jointly and severally liable for all obligations arising from the contract.
The General Terms and Conditions of Sale are sent to the Client at the same time as the quotation to enable him to
to make a reservation. Any reservation implies that the Client accepts the present conditions in full and without reservation
to the present conditions, to the exclusion of any other document such as prospectus, commercial documents, etc.
In the event of a contradiction between the provisions contained in the quote signed by the Client and those contained in these
General Terms and Conditions of Sale, the provisions of the quote shall prevail.

Article 2 : Booking confirmation

To confirm a reservation, the client must return a copy of the quote and the general terms and conditions of sale duly
duly dated and signed with the mention "Good for agreement". These documents must be
must be accompanied by the payment of the deposit referred to in Article 8 which constitutes a substantial and determining
condition of the reservation. In the absence of payment of the deposit, the establishment does not confirm the
the reservation and does not guarantee the availability of the reserved spaces and rooms.

Article 3 : Organization of the reservation

1/ Room
The client must send the rooming list in writing (fax or mail) at least 48
hours before the planned date of arrival. The reserved rooms are made available to the beneficiaries from
4:00 pm on the day of arrival. The rooms must be vacated by 11:00 am on the day of departure at the latest.
The rooms must be vacated no later than 11:00 a.m. on the day of departure, and any delay may result in the invoicing of an additional night at the posted public rate.

2/ Cutlery
The client must specify in writing the exact number of place settings for each meal 8 working days before the
date of the event (Saturday and Sunday not included). A reduction in the number of participants is considered as a partial
considered as a partial cancellation of the reservation, giving rise to the application of article 5 of the
of these conditions.
The client must confirm his choice of catering (menu, buffet, cocktail) at the latest 8 working days before the
date of the event. Beyond that date, the hotel reserves the right to impose a choice in the category chosen by the client.
by the client. It is specified that catering not consumed as part of a package cannot result in a reduction in price.
a reduction in price.

3/ No Shows
No shows" (services ordered but not cancelled) will be invoiced to the client on the basis of the total amount of the stay.
stay.

4/ Availability of spaces
The client must inform the establishment before the date of the event of any significant changes in the number of
participants to the event
In any case, if the number of participants is less than the number specified in the estimate, the client may be assigned another space than the one specified in the estimate.
be assigned a different space than the one initially planned, for reasons inherent to the management of the
management of the establishment.

5/ Modification of the number of participants

The reduction in the number of participants is considered as a partial cancellation of the reservation, giving rise to the application of the
the application of article 5 of the present contract, whether it concerns accommodation, catering or rented
rented spaces. If the number of participants exceeds the number indicated on the quote, the availability of the
will be confirmed only after receipt of the additional deposit corresponding to the difference in the
corresponding to the difference in reservation.

Article 4 : Modification of the services

Any request to modify the services in relation to the accepted estimate must be sent in writing to the
the establishment concerned.
In the absence of written acceptance by the establishment within 8 days of receipt of the request, the contract is deemed to
to continue according to the terms and conditions determined in the estimate accepted by the customer.

Article 5 : Cancellation

As invoicing is based on the services ordered for the entire stay, the client is invited to
to pay the greatest attention to the following cancellation conditions.
d) Partial or total cancellations of services must be sent in writing to the establishment.
in writing to the establishment.
e) Changing the date of the event is considered as a cancellation and will result in the application of the
e) Changing the date of the event is considered a cancellation and will result in the application of the cancellation conditions.
f) Failure to pay the contractual installments (other than the first installment) is considered a cancellation.
deposit)
g) In case of partial or total cancellation of the service, it is on the basis of the estimate or services
confirmed in writing that the hotel will charge the client as a penalty

5.1/ Cancellation
Changing the date of the event is considered as a cancellation and gives rise to the application of the
conditions of cancellation.
In the event of cancellation of all or part of the reservation (accommodation, meals, room rental, etc.), the hotel will
will retain as a penalty or charge the client as indicated below:

Number of days before the stay	Cancellation from 5 to 10 rooms	Cancellation of 11 to 20 rooms	Cancellation from 21 to 30 rooms
+ More than 60 days	0%	30%	50%
From 60 to 30 days	20%	50%	70%
From 30 to 15 days	50%	70%	100%
From 15 to 5 days	80%	100%	100%
- From 5 days	100%	100%	100%

 

Number of days before the event	Cancellation of less than 15 covers / participants	Cancellation of 16 to 49 guests / participants	Cancellation of more than 50 covered / participants
+ More than 60 days	0%	30%	50%
60 to 30 days	20%	50%	70%
From 30 to 15 days	50%	70%	100%
From 15 to 5 days	80%	100%	100%
- From 5 days	100%	100%	100%

5.2/ Revision of the conditions
The above cancellation conditions may be modified according to the operating requirements of the establishment and the
and the exceptional or complex nature of the event.
Any request for total or partial cancellation must be made in writing.

Article 6 : Prices

The prices confirmed on the estimate are firm for 1 month from the date of sending the estimate to the customer. After this period, they may be modified according to economic conditions. The applicable rates are then those in force on the day of the realization of the service. The rates may be modified in case of legislative and/or regulatory changes that may lead to price variations such as: modification of the applicable VAT rate, introduction of new taxes, etc.

Article 7 : Overtime and meal times

The rental period for the spaces is broken down as follows:
For the meeting rooms: From 8am to 6pm
Beyond these periods, additional rental charges will be applied on the basis of the current rates (40 euros per hour). Any hour started will be due.
For the dining rooms :
-During the week (Monday to Friday included): from 12:00 to 14:30 and from 19:00 to 21:00
-On weekends (Saturday and Sunday): from 12:00 to 15:00 and from 19:30 to 21:30.
Any overrun or delay will be charged at 150 € per hour, with a maximum of 2 hours. Any hour started will be due.
Concerning the service:
Meals are served in the lounges
At noon between 12 and 1 pm
In the evening from 7:30 pm to 8:30 pm.
Beyond these hours, the hotel reserves the right to charge the late arrival of the customer at the rate of overtime and in case of arrival more than 2 hours to cancel the service ordered.

Article 8 : Terms of payment

1/ Deposit
A deposit of 30% (unless otherwise specified in the quote) calculated on the total amount of the event must be paid at the time of confirmation of the reservation. This deposit may be increased to 100% depending on the requirements of the operation, the specificities of the event or exceptional circumstances such as international events, fairs, exhibitions.

2/ Payment deadline
The amount of the deposit(s) will be deducted from the final invoice (balance) subject to the possible application of cancellation fees.
Unless otherwise provided for in the estimate, the balance invoices are payable no later than 30 days end of month. If the client wishes to benefit from a payment delay, he will have to provide a guarantee (cash deposit, joint and several guarantee or first demand guarantee).
In case of disagreement on a part of the invoice, the customer is obliged to pay without delay the part not disputed and to indicate in writing the reason for the dispute.
It is reminded here that the sums paid in advance will not bear interest. Likewise, an advance payment will not be eligible for a discount.

3/ Individual payment
The payment of extras (laundry, minibar, telephone, etc.) and other services claimed individually to one or more of the participants, will be ensured by the hotel.The payment of extras (laundry, minibar, telephone, etc.) and other services requested individually from one or more participants will be made directly by the participants concerned at the reception desk of the establishment before their departure (individual payment).
In the absence of payment by one or more participants of services claimed in addition to those included in the estimate (extras, meals, etc.), the invoice will be sent to the client who undertakes to pay it on receipt of the invoice.

4/ Failure to pay
In the event of non-payment by the contractual deadline, late payment penalties will be payable at the rate of 10% per year upon receipt of a formal notice. In addition, a fixed penalty equal to 15% of the sums due will be payable in the event of contentious recovery.

Article 9 : Photographic reportage

The customer is requested to inform the establishment concerned in advance of the possible presence of a photographer and is personally responsible for obtaining all necessary authorizations.

Article 10 : Insurance - Damage - Breakage - Theft

The client must ensure the custody of the goods and materials brought by himself or the participants, in particular the changing rooms, excluding the changing rooms supervised by the staff of the establishment outside the rented spaces. The client will be responsible for taking out any insurance policy (damage - civil liability) that he/she deems necessary. The client is particularly invited to take out specific insurance in the event of the presence of large equipment or valuable goods insofar as the responsibility of the establishment cannot be engaged in the event of deterioration or theft of the aforementioned goods.
The client is responsible for all damages caused by his intermediary (in particular by the participants or their guests) and undertakes, in the event of damage to the premises made available to them, to bear the costs of restoring these premises. Under no circumstances can the establishment be held responsible for damage of any nature whatsoever, in particular fire or theft, which may affect the objects or materials deposited by the client or the participants during the event which is the subject of this reservation.

Article 11 : Recommendations

The client agrees not to invite any person whose behavior is likely to be prejudicial to the establishment, the latter reserving the right to intervene if necessary. The customer will not be allowed to bring in any drinks or foodstuffs from outside. The client agrees to ensure that the participants and their guests respect all the rules and regulations of the establishment (in particular the ban on smoking in the premises for collective use).
The client will make sure that the participants do not disturb the operation of the establishment or undermine the safety of the establishment and the people in it.

Article 12: Force Majeure

The obligations contained herein will not be applicable or will be suspended if their execution has become impossible due to a case of force majeure such as: act of public power, hostilities, war, natural disaster, fire, flood, strikes without notice...
The parties shall use their best efforts to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure; the party wishing to invoke an event of force majeure shall notify the other party of such event.The party wishing to invoke an event of force majeure shall immediately notify the other party of the beginning and end of such event, failing which it shall not be relieved of its liability.

Article 13 : Banquets

If the client wishes to bring his own drinks (champagne only), then a corkage fee will be charged per bottle. After two o'clock in the morning, staff costs will be charged per additional hour and per person on duty, based on the current rates.
Finally, it is reminded that children who may participate in the event are under the sole responsibility of their parents and/or the client.
It is reminded that the client cannot bring the catering for the event, either in whole or in part. If the client wishes to take away some of the uneaten food at the end of the banquet, he/she is entirely responsible for it, without any possible recourse against the hotel.

Article 14 : Complaints and disputes

Any dispute or claim can only be taken into account if it is formulated in writing and addressed to the establishment within a maximum of 8 days after the end of the event.